Conflict coaching is a structured process to help people engage in and manage interpersonal conflict effectively. Goals may include resolving a dispute or managing reactions and traits that preclude effective conflict management.
Generally, there is a cycle in the way conflict is carried out, because people follow habitual patterns of responding to and managing conflict. We examine the elements of the cycle and develop mutuality as we gain insights about both sides of the situation. This process helps people to appreciate and understand the dynamic between the people involved in a conflict. Conflict coaching is conducted individually with each party and can progress to mediation if required. The goal of coaching is to empower individuals to explore the options for resolution and mediation is often not required.